Engineer / Senior Engineer, Service



Customer Service (60%)

  • Represent OMEGA in dealing with customers’ concerns.
  • To provide quality support to customers’ technical enquiries.
  • To communicate with customers on his needs and request for service.
  • To perform repair, installation and commissioning of Marine Communication and Navigational equipment.
  • To troubleshoot complex technical faults, report findings and communicate with Projects, Sales and customers for solutions and feedback.
  • Interact with end-users to explain the failure mode in detail.
  • Travel to customer sites as circumstances dictate; 60-70% of the time will travel around the globe to attend to break downs & repair onboard vessels; otherwise in Singapore supporting the same activities.

Internal Liaison (25%)

  • Assist the project team in project executions; in providing technical expertise in field/site works.
  • Be responsible for the tools and parts issued under his care.
  • To observe and implement the company EHS policy; ensure compliance with all safety policies, practices and procedures at all times.
  • Able to meet project deadlines and prioritizing tasks time to time as scheduled.
  • Any other duties assigned by immediate Superior.

Reporting (15%)

  • To report the jobs carried out in the standard service report form; report the productivity hours and tasks performed.
  • To summarize service reports per project for team for submission to the Manager, Service.
  • To report on team’s achievements on a monthly and quarterly basis.



  • Degree in Electrical & Electronic Engineering or equivalent.
  • Min 4 year of relevant working experience.
  • Basic knowledge on Network System.
  • Good Knowledge on one or two of the following: telecommunication, public announcement systems, navigation systems.
  • Service oriented with analytical and problem-solving skills
  • Willing to travel and staying overseas for a period of up to 4 weeks.
  • Able to work independently and meet schedules.

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